Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.
Spare parts include: toothed belts, screws, yokes and carbon brush sets.
Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.
You can send your faulty tool directly to our service centre. Alternatively, you can take it to an authorised repair agent.
If you wish to send an item to us directly, it is important that complete a Collection form and email it to us. You will then be contacted with further instructions, e.g. securely packing your machine for transport and enclosing a copy of your proof of purchase.
Your repaired tool will normally be returned to you within five working days. Exceptional cases will be notified.
We send a cost estimate for all repairs other than those covered under warranty. Here you will have the option to 1). Proceed with the repair 2). Authorise the recycling of the tool 3). Have it returned in an unrepaired state.